A Walking Lawsuit

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I'm at a complaints management course.  The trainer talks about understanding the customer's feelings.  A brash executive says with a wink, 'I love feeling people!'

The room freezes.  Oh. My. God.  Inappropriate?!?!

His deputy lamely tries to the explain it away, 'He means we all need to put customers first.'

Nervous laughter as everyone lets out their breath.  This guy is a walking lawsuit.

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