Communication and Professionalism
This chapter is basically about how to treat customers and how to be a professional at your job. The key to ths is treat customers with respect, listen to your costumers, don't get personal with customers, use proper language, keep a positive attitude, and be on time. Always treat your customers with respect. If you don't, you could cause your company to have a bad reputation.
When you treat your customers with respect, you will have more and more customers coming to you for help. Listening to your customers is very important. You should listen to your customers because they think they're the most important. Plus, you won't know what's going on with their computer if you don't listen. Getting mad and personal with your customers is a big NO-NO. Never get personal with customers who tend to be mad for any particular reason. This could possibly make you lose your job.
Using proper language is like a bonus. When you use big words or slang words, it's very hard for any customer to know what you're tawking about. But using small and proper words, they could easily catch on with no problem. When you're coming to work, keep a positive attitude. It's very immature to come to work mad at a customer who fussed you out 3 days ago. So, if you're one of those people who take arguments seriously, don't try to become a PC Technician, because it's not for you.
And most of all, please, please, please, be on time. Being on time is very important, especially when you have a customer's computer. Also, never make arrangements when you know you have something else to do.
