How To Talk To Anyone by LIEL LOWNDES

Tracking

Like an air-traffic controller, track the tiniest details of
your conversation partners’ lives. Refer to them in your
conversation like a major news story. It creates a power-
ful sense of intimacy.
When you invoke the last major or minor event in
anyone’s life, it confirms the deep conviction that he or
she is an old-style hero around whom the world
revolves. And people love you for recognizing their
stardom.