9-1-1.

One: Panic.

A series of ransomware threats leads to an overabundance of emergencies for the 118, including a medevac helicopter crash at a hospital and an air-traffic control tower system failure. Meanwhile, Ashleigh must revisit her traumatic attack when the case of the realtor serial rapist goes to trial being the only witness brave enough to come forward. Eddie suffers a health scare and Maddie's postmortem depression worsens.

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A road was covered with cars and a few fire trucks...

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The 118 walked between cars, making their way down the road.

Buck stared at Ashleigh, then looked around him.

Hen and Ashleigh's faces scrunched up, hearing squawking coming from beside them.

They slowly walked past as the animal stared at them.

"Okay. Just keep moving. Nice and easy." Bobby tells them.

They continued walking between cars slowly, keeping their eyes peeled.

"Ho, ho, ho, ho, ho, ho." Ashldigh mumbled, bumping into Chimney and Eddie.

They all stared at the giraffe, and Chimney and Ashleigh's mouths opened, staring at it.

Ashleigh slowly looked over at Eddie, and Eddie shook his head.

They continued walking, then stopped seeing camels.

Something metal fell behind them, and the hall jumped, spinning around.

"For some reason, I really thought this year would be different." Ashleigh whispered, staring at the elephant.

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*One week earlier...*

Chimney was at home with Jee, and Maddie came out of the bedroom...

"I'm so sorry. I overslept." Maddie says.

"It's okay. Me and Jee-Yun were just having some breakfast together. Pureed pears. You missed out." Chimney muttered, putting some into Jee's mouth.

"I'm sure I will get to see it in a couple of hours. I can't believe I slept through your alarm." Maddie says.

"Yeah, I figured that was a sign I should let you sleep in. When's your next appointment with Dr. Bolsaro?" Chimney asked.

"This afternoon. Then Jee and I are gonna have lunch with Josh. All of which you already knew." Said Maddie.

"I also know you've been really tired lately, ever since they switched you to duloxetine. Thought it might be a side effect. Maybe you should..." Chimney says.

"Please don't. Look, I know you really want to fix this, but it's not your job. You don't need to spend your time worrying about me." Maddie mumbled.

"Making sure you and Jee-Yun are happy and healthy is my most important job. So you can tell me not to worry, but I'm not sure I know how to do that." Chimney tells Maddie.

"I'll... I'll talk to the doctor, I promise." Maddie murmured.

"Good. Okay. I should get to work. You guys have a good day, huh? Love you." Chimney murmured, kissing Jee's head. "Love you."

"Love you, too." Maddie said.

"Hey. You know it won't be like this forever. It's gonna get better." Chimney said.

Maddie picked Jee up from the high chair.

"Yeah. Of course it is." Maddie says.

At the firehouse, Eddie and Ashleigh played pool...

"So it's pretty serious, then." Ashleigh muttered, plotting a ball.

"I don't know what you mean." Eddie says.

"Well, you're meeting her parents. I mean, it can't be any worse than when Buck met mine. Not even Athena's, Bobby." Ashleigh says, smiling softly.

"We're meeting everybody. Her parents, her tios, her tias, and her primos. Her whole family's gonna be there. It's a baby christening." Eddie said, exhaling sharply and taking his turn.

"Which sounds pretty serious." Said Ashleigh.

"It's not like it's Ana and Eddie's baby, Ash." Hen says.

"That's right, Baby Gilbert. What are we talking about?" Chimney asked, walking over with Buck.

"Ana's sister's having a baby. Chris and I got invited to the christening next Sunday." Eddie tells them.

"You and Chris at the christening? That sounds serious." Buck said, putting some popcorn in his mouth.

"Don't encourage her, Buck. It's not. Not the way Ash is making it sound." Eddie said.

"So you don't like her?" Ashleigh asked, tilting her head.

Eddie stared at Ashleigh.

"Ed, it's the next step. You know, she's showing you off to the entire family." Ashleigh murmured, snickering lightly.

Eddie stared at Ashleigh, and Hen looked between them, seeing Eddie's chest rise and fall slightly, furrowing her brows.

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"It's like the opening scene of The Godfather." Ashleigh tells Eddie.

"Uh, pretty sure the christening is the last scene of The Godfather. You guys'll have a great time." Bobby said, grabbing the pool stick from Eddie.

"He's really looking forward to it. He even agreed to let me buy him a new suit." Eddie says.

Buck cleared his throat.

"Yeah, with Ashleigh's fashion, but I've gotta pay for it. The one he tried on last night... barely made it past his elbows." Said Eddie.

Ashleigh and Hen chuckled.

"I swear the kid's shot up like a weed." Eddie muttered, standing up and grabbing the pool stick from Bobby.

"They'll do that." Hen said.

"Last time he wore it, it still fit him. That was at his mother's funeral." Eddie tells them.

Bobby's phone buzzed, and Bobby picked it up.

"Earthquake alert. That's weird. You guys feel anything?" Asked Bobby.

Eddie looked around with his eyes, and Ashleigh's phone buzzed, and Buck tossed it to Ashleigh.

Bobby, Chimney, Hen, Buck, and Eddie looked over at Ashleigh.

"Uh, m... mine's a tsunami alert." Ashleigh tells them.

"Mudslide warning." Buck murmured, staring down at his phone.

"It's like our greatest hits. Why isn't the bell going off?"

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Ashleigh's phone buzzed once more, and they all stared at Ashleigh.

"Don't tell us, the bombs are landing in five minutes." Hen tells Ashleigh.

"Uh, no. Evidently, I'm dialling 911." Ashleigh muttered, turning her phone around and showing it to them.

Jamal: "911. What's your emergency?"

Man: "Emergency? I don't have an emergency. Who is this?"

Jamal: "This is 911 emergency services."

Man: "Well, I didn't call you."

May: "911. What's your emergency?"

Ashleigh: "May? It's Ash. Sorry, for some reason, my phone called you without me even typing it."

May: "So no emergency? You sure?"

Ashleigh: "Positive."

May: "911. What's your emergency?"

Woman: "I didn't dial 911."

"People! Do not panic. I'm being told we have not been hacked. The trouble appears to be with the cell phone providers. Unfortunately, our system has no way of weeding out the automated calls. So if you don't have an actual emergency, clear the line so that people who need us can get through." Said Josh.

Linda: "911. What's your emergency?"

"Come on."

A woman was in her car messing with her screen satnav.

"Are you kidding me? Oh, just shut up already!"

Linda: "Ma'am? Are you in need of emergency assistance?"

"Wait, who's there?"

Linda: "This is 911 dispatcher Linda Bates, and you called me. Or at least your phone did. Are you in need of any help?"

Woman: "No. Sorry."

She reached over, hanging up the phone.

"Proceed to the route."

"I thought this was the route, damn it!" She shouted, hitting the screen angrily.

She then heard her phone line ring.

Dispatch: "911. What's your emergency?"

Woman: "Oh, no, not again."

She reached over, hanging up the phone, making a left turn that told her, then she drove into water.

She screamed.

May: "911. Do you have an emergency?"

Woman: "Yes! I have an emergency this time! My car is sinking!"

May: "Sinking?"

Woman: "Yeah, I... I went off the road into some... I don't know. Canal maybe? Are you there? Please tell me you're there!"

"May: "I'm here. Tell me your name."

Woman: "Kirby."

May: "Hi, Kirby. I'm May. Have you tried to open the windows?"

Kirby: "Nothing is working. I tried the door, but it's stuck!"

May: "Do you have anything you could use to break the windows?"

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