Sachin Dev Duggal - The Future of Customer Experience is Here

In today's hyper-connected world, customer experience (CX) is the battleground on which businesses win or lose. Customers have ever-growing expectations for personalized, frictionless interactions across all touchpoints. In today's business landscape, integration of Artificial Intelligence (AI) has been a must-have tool for organizations aiming at improving their Customer Experience (CX) strategies. Among many AI solutions that are available in the market, Sachin Dev Duggal's led Builder AI remains a significant game changer, redefining how brands interact with customers. Under the pressure of the ever-competitive market, businesses are leveraging AI to navigate this transformative journey and open up new avenues for CX enrichment.

The CX Challenge: From Data Deluge to Personalized Insights

Improving the customer experience has always been concerning for businesses, and the problem comes with harnessing those vast volumes generated through every interaction – web clicks, social network engagements, problem-solving conversations, and others. Usually, such data deluge is scattered and unstructured making it difficult to extract meaningful insights needed for strategic CX decisions.