Diary ng Call Center Agent

Don't judge a job by its title

ANG akala ko dati, pang mga bobits lang ang call center. Simple lang naman ang gagawin mo, e. Sasagot ka lang ng mga tawag, tapos ‘yun na. Pero nung naranasan ko nang maging isang call center agent, doon ko natutunan ang kasabihang “Don’t judge a job by its title.” Binabawi ko na ‘yung una kong sinabi. Hindi pala pang mga bobits ang call center dahil pang mga matya-tiyaga at malalakas lang ito ng loob.

Being a call center agent is more than answering customer phone calls and assisting them with their inquiries. It is about taking in harsh words from your disatisfied customers and going the extra mile to satisfy them.

Kaya ikaw, kung isa kang call center agent, be proud. ‘Wag mong ikakahiya ang trabaho mo. Isipin mo na lang, magaling ka mag-English at mataas ang sahod mo.