Praise for DELIVERING Happiness
“Tony Hsieh is a wise guy. Sincerely. He’s one of the wisest and most thoughtful business leaders of the modern age. This insightful book isn’t just an enjoyable read. It’s a wonderful instruction manual for how twenty-first-century companies create value and happiness at the same time.” —Chip Conley, founder and CEO of Joie de Vivre Hospitality and author of Peak: How Great Companies Get Their Mojo from Maslow
“Tony Hsieh has done a huge amount of thinking about how to bring happiness to himself, to employees, and to customers, and in this fascinating (and often hilarious) account, he explains how he turns his beliefs into actions that really do deliver happiness.” —Gretchen Rubin, author of The Happiness Project
“When you focus on increasing the happiness of your employees, colleagues, vendors, and customers, you not only increase your own happiness but your chances for success. My friend Tony’s book is filled with great stories, insights, and tips you can put to use in your business and in your life.” —Anthony Robbins, author of Unlimited Power and Awaken the Giant Within
“This book could start a revolution! Tony Hsieh shows how you can dramatically increase your own happiness—and success—by increasing the happiness of those around you.” —Marshall Goldsmith, author of Mojo: How to Get It, How to Keep It, How to Get It Back If You Lose It
“This book illustrates so many of Zappos’ core values: It’s open and honest, passionate and humble, fun and a little weird. Even if you don’t care about business, technology, or shoes, you’ll be drawn in by this American tale of how hard work, laziness, talent, and failure blend together to create an extraordinary life. You’ll learn a lot about happiness along the way, too. I loved it.” —Jonathan Haidt, professor of psychology, University of Virginia, and author of The Happiness Hypothesis: Finding Modern Truth in Ancient Wisdom
“Tony Hsieh is the shining star of a new way of working. DELIVERING HAPPINESS is a book that tells an extraordinary business story— building a $1 billion online business selling shoes in less than a decade—but also an extraordinary human story. Tony is one of those entrepreneurs who is both fearless and endlessly imaginative about pursuing his dreams. At Zappos, he’s built a culture around truly taking care of the needs of his employees, so they’re inspired to take care of the needs of their customers.” —Tony Schwartz, author of The Way We’re Working Isn’t Working and coauthor of The Power of Full Engagement
“DELIVERING HAPPINESS is a glimpse into the mind of one of the most remarkable business leaders of our time. Like its author, the book is authentic, oddly original, doesn’t take itself too seriously—yet delivers a potent message. Weaving together history, personal philosophy, and insights from one of the most intriguing companies in the world, DELIVERING HAPPINESS works on the mind, the heart, and the soul. This book needs to be read by anyone who takes the happiness of other people seriously.” —Dave Logan, professor at the Marshall School of Business/University of Southern California and coauthor of Tribal Leadership and The Three Laws of Performance
This book is dedicated to Ava Zech and all of the other aspiring entrepreneurs and business leaders of tomorrow. Happy eleventh birthday, Ava!
Contents
Praise for DELIVERING Happiness
Epigraph
Preface
Introduction: Finding My Way
SECTION I: PROFITS
Chapter 1: In Search of Profits
Chapter 2: You Win Some, You Lose Some
Chapter 3: Diversify
SECTION II: PROFITS AND PASSION
