Emma Swan is a busy woman. She owns a successful hotel in Hollywood. She is alone, but that's how it always was. She's never needed anyone and no one has ever needed her. That was how it always was until a new person came to work for her. Killian Jones is trying to start his life. His father is a drunk and is abusive, and he needed to get away. Now that he was finally done with college, he couldn't go back home. He stumbles across a famous hotel in Hollywood, California, that is looking to hire. What could possibly go wrong?