PankajSharma11
IETM Is Not Just a Software - It's a User Experience
Not just IETM development - 15+ years of IETM experience delivered.
Interactive Electronic Technical Manuals (IETMs) are often misunderstood. Many still treat them as nothing more than a digital database of manuals or a tick-box item in the project deliverables list. But the true purpose of an IETM goes far beyond that.
With 100+ IETM deliveries across the Indian Army, Navy, and Air Force, we've learned one thing very clearly:
• IETM is not a document. It is a training and operational support ecosystem.
• And its real value is realized only when it is designed from the user's perspective.
The Reality Today
In many defence projects, the IETM ends up as:
• A DVD handed over at stores
• A line item marked as "Delivered"
• A file that rarely gets used in real-time scenarios
Unfortunately, this means the actual potential of IETM remains untapped.
What an IETM Is Meant to Be
A professionally designed IETM is:
• A digital library
• A training aid
• A technical assistant
• A decision support tool
In the field or during equipment malfunction, a soldier shouldn't need to search through physical manuals or navigate complex CBT modules.
A well-structured IETM should allow the user to:
• Search any term instantly across the database AND attached PDFs
• Access procedures, troubleshooting paths, drawings, videos, and checklists in one click
• Make faster, confident decisions under pressure
When executed right, an IETM becomes a powerful operational asset.