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'People skills' is al vijfendertig jaar verplichte kost voor iedereen die wil leren hoe je overtuigend kunt zijn, beter kunt luisteren en ruzies kunt oplossen. Miljoenen mensen lazen het en velen herlezen het om de paar jaar. Nu verschijnt dit tijdloze meesterwerk eindelijk in het Nederlands. Robert Bolton beschrijft de meest voorkomende communicatieproblemen, laat zien hoe ze onze relaties saboteren én wat je eraan kunt doen. Hij legt uit hoe je je baas kritiek kunt geven, hoe je voorkomt dat een gesprek met je puber uitloopt op een welles-nietesdiscussie en hoe je duidelijk doch vriendelijk iets kunt weigeren. Het leven zit vol uitdagende en stressvolle situaties waarin heldere en efficiënte communicatie alle verschil kan maken. Dit is het boek dat je tien jaar geleden aan jezelf had willen geven! Ontdek: Hoe je je zin kunt krijgen zonder te zeuren of agressief of dwingend over te komen. Hoe je kunt monitoren of je goed luistert. Hoe je lichaamstaal kunt interpreteren en ook zelf kunt gebruiken. Hoe in te grijpen in familieruzies, onenigheid met je geliefde en andere verhitte discussies.


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