How do I change/reset my password?

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IF YOU HAVE BEEN LOGGED OUT OF YOUR ACCOUNT AND ARE UNABLE TO CHANGE YOUR PASSWORD SO YOU CAN LOG BACK IN, YOU CAN REQUEST HELP FROM WATTPAD TO OPEN YOUR ACCOUNT. YOU CAN SUBMIT A TICKET AT WATTPAD'S HELP CENTER HERE

IF YOU ARE ON THE APP, YOU CAN GO INTO YOUR SETTINGS AND CHOOSE HELP CENTER TO BE TAKEN DIRECTLY THERE.


Your password is the key to not only logging into your account, but also to changing your username, changing your email address and deleting a story. You can change it at any point or reset it if you've forgotten about it.

Here is some key information about passwords:

- It must be between 6 and 20 characters long

- You can use letters [a-z], numbers [0-9], or symbols like ^%$&

- Your password is case sensitive, so if you are using caps letters, you must use caps letter when you log in for future sessions

- There is no way to view your password

- Your password can be reset when you're logged in or out of your account

- Do not share your password with anyone; keep your account secure!

If you don't know or don't have access to the linked email address, please see the section in this guide titled, 'Lost access to the email linked to your account.'

To reset your password

On the Windows Phone:

1. Log out of your account

2. Tap on Log In

3. Tap on Forgot Password?

4. Enter the email address linked to your account

5. Press on Send Instructions

There is unfortunately no way to reset your password logged into your account on a Windows phone.

On the Android App:

Option 1: Logged into your account

1. Go to your profile (tap on the person icon on the bottom menu)

2. Tap the gear icon in the upper right-hand corner

3. Select Account Settings

4. Tap on Forgot password?

5. Enter in the email linked to your account

6. Press Send Instructions

Option 2: Logged out of your account

1. Open the app

2. Tap on Have an account? Log in

3. Tap on Forgot? in the password field

4. Enter the email address linked to your account

5. Press on Send Instructions

6. Tap Done

On the iOS App:

Option 1: Logged into your account

1. Go to your profile (tap on the person icon on the bottom menu)

2. Tap on the gear in the upper left-hand corner

3. Select Account Settings

4. Tap on Password

5. Tap on Forgot Password?

6. The linked email will be auto-filled - please note that you can't send the password reset email to any other email address

7. Press on Send Instructions

Option 2: Logged out of your account

1. Open the app

2. Tap on Have an account? Log in

3. Tap on Forgot? in the password field

4. Enter the email address linked to your account

5. Press on Send Instructions

6. Tap Done

On Web or Mobile Web:

Option 1: Logged into your account

1. Click on your username in the upper right-hand corner

2. Select Settings

3. Click on change beside 'Password'

4. Click on Forgot Password?

5. Enter the email address linked to your account

6. Press on Send Instructions

Option 2: Logged out of your account

1. Go to www.wattpad.com

2. Click on Log In in the upper right-hand corner

3. Click on Forgot Password? (above the Log In button)

4. Enter the email address linked to your account

5. Press on Send Instructions



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