Unless you’ve lived in an Amish community or in a cave, it’s likely at some point in time you’ve called a company that routed that call to a call center. And you’ve probably ran the gauntlet from exceptional customer service to abysmally bad customer service. You’ve likely shared these experiences with friends and family, who have likely had similar experiences.
Unless you have worked in a call center or a similar customer service position, you likely have no idea what those reps have to put up with day in and day out. I’m not trying to excuse rude behavior, but these reps are often subject to verbal abuse; over time that verbal abuse takes its toll.
Here is a collection of stories I’ve compiled over my time working for a TV company.
*I welcome all comments, both positive and negative. If you have any horror stories of your own, feel free to add them!*