Chapter Glossary

Chapter 13 Managing Organization Change and Innovation


ORGANIZATION CHANGE Any substantive modification to some part of the organization

PLANNED CHANGE Change that is designed and implemented in an orderly and timely fashion in anticipation of future events

REACTIVE CHANGE A piecemeal response to circumstances as they develop

REENGINEERING The radical redesign of all aspects of a business to achieve major gains in cost, service, or time

ORGANIZATIONAL DEVELOPMENT An effort that is planned, organization wide, and managed from the top; it is intended to increase organization effectiveness and health through planned interventions in the organization's process, using behavioral science knowledge

INNOVATION The managed effort of an organization to develop new products or services or new uses for existing products or services

RADICAL INNOVATION A new product, service, or technology, that completely replaces an existing one

INCREMENTAL INNOVATION A new product, service, or technology that modifies an existing one

TECHNICAL INNOVATION A change in appearance or performance of products or services or the physical processes through which a product or service passes

MANAGERIAL INNOVATION A change in the management process in an organization

PRODCUT INNOVATION A change in the physical characteristics of a product or service or the creation of a new one

PROCESS INNOVATION A change in the way a product or service is manufactured, created, or distributed

INTRAPRENEURS Similar to entrepreneurs except that they develop a new business in the context of a large organization