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16949 QM

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d0. Table of Contents

SECTION TITLE Page

0 Table of Contents

1

1 Scope

3

2 Reference Documents

4

3 Terms and Definitions

5

4.1 Quality Management System, General Requirements

5

4.2.1 Documentation Requirements, General

6

4.2.2 Quality Manual

6

4.2.3 Control of Documents

6

4.2.4 Control of Records

7

5.1 Management Commitment

8

5.2 Customer Focus

8

5.3 Quality Policy

9

5.4 Quality Management System Planning

9

5.5 Responsibility, Authority and Communication

11

5.6 Management Review

13

6.1 Provision of Resources

14

6.2 Human Resources

15

6.3 Infrastructure

16

6.4 Work Environment

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SECTION TITLE Page

7.1 Planning of Product Realization

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7.2.1 Identification of Product Requirements

20

7.2.2 Review of Product Requirements

21

7.2.3 Customer Communications

22

7.3 Design and Development

23

7.4.1 Purchasing Process

26

7.4.2 Purchasing Information

27

7.4.3 Verification of Purchased Product

27

7.5.1 Control of Production and Service Provision

28

7.5.2 Validation of Production/Service Provision Processes

31

7.5.3 Product Identification and Traceability

31

7.5.4 Customer Property

32

7.5.5 Preservation of Product

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